Updated February 6, 2016
1. Prices fees and policies:
Price, fees, and policies are subject to change without prior notification. In the case of private and corporate training, a 30 day notice will be given. In all cases, as a courteous practice we aim to give advance notice of any fee or policy changes.
Full payment is due on the agreed upon date prior to rendering services. We do not permit late payments unless prior arrangements have been made. Please inform us if you are experiencing a challenge. If you have not made arrangements and consistently pay late, we will ask that you seek coaching or services at another time or find another coach.
3. Methods of Payment:
We accept cash, check, money order, Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Payments with Credit Cards or Corporate Purchasing Cards are not eligible for any cash rates or discount rates. Services will be billed at the standard rate. A $35.00 fee will be assessed to all bad checks.
4. Making Payments:
Payments must be mailed directly to Visions International or paid online. Under no circumstances are language coaches or trainers allowed to receive payments. You may also place the payment in the mailbox in the reception area.
5. Late fee:
Considering full payment is due prior to the coaching or training session, late payments will incur an administrative fee of $25.00 if the outstanding balance is not paid within 7 days of the invoice date. If your balance remains past due, a finance charge of 1.5% will be assessed on the total outstanding balance every 30 days.
6. Services for Minors (Under Age of 18):
For the protection of children’s privacy, we require parental consent from enrollees under the age of 18 who wish to make a reservation or registration for a course or services. The parent or legal guardian of a minor is responsible for full payment. For in-home sessions, a parent/guardian or parent/guardian approved chaperone (21 years of age or older) must be present at the session location during the entire session.
7. Cancelled or Missed Session:
Please keep in mind that your session time has been reserved especially for you. Your coaches and trainers have already dedicated schedules, time and preparation towards sessions. No credits or refunds will be given for cancelled or missed sessions. Cancelled or missed sessions must be made up by rescheduling or extending your session with extra or longer sessions. There may be a time when the coach or trainer is forced to reschedule, but the coach will notify you at least a week in advance, if possible. In fairness to all clients, we will ask those clients with a history of repeatedly missing or canceling sessions on short notice to seek coaching at another time. Please help us serve you better by keeping scheduled appointments.
8. Expiration of Make-up Sessions:
All make-up time or sessions must be made up within 3 months of cancellation. If cancelled or missed sessions are not made up within 3 months a credit will not be given and Visions International reserves the right to not make-up the missed session. We are sorry; there are no exceptions.
9. Rescheduling or Cancellations for Private Appointments:
If you must reschedule or cancel a session, at least a 24-hour notice is greatly appreciated unless it is a medical emergency. If a 24-hour notice is not received, fees may apply.
10. Cancellation Fees for Private Appointments (not group classes):
In the case of a 24-hour notice of cancellation, there will be no cancellation fee assessed.
In the case of a notice less than 24-hours, 25% of the payment fee may be required.
In the case of no notice (no show), 50% of the payment fee will be required.
In the case of a medical emergency (doctor’s appointment or hospital visit), no fees will be required.
11. Cancellation of Open Enrollment Classes (i.e. Conversation Classes, Workshops)
Rescheduling: If you are unable to attend, open enrollment classes will not be rescheduled. You may substitute your enrollment with another person at any time (give your enrollment to someone else). If you cannot find a substitute, you are responsible for all fees and a refund will not be issued.
Cancellations: Please give us a 24-hour notice of your cancellation. If you are unable to attend or find a substitute for your enrollment, a refund will not be issued. You may use your paid fees to attend another class of the same type and same fee within the same month or 30 days of cancellation. If you do not use your paid fee towards another class within 30 days, you forfeit (lose) the paid fees. A refund will not be issued.
Class Cancellations: Visions International reserves the right to cancel classes due to insufficient enrollment or language coach unavailability. We will refund the full fees paid by enrollees.
12. Rescheduling for Small Group Sessions (3 or fewer people):
In the case of a 24-hour notice, we will see if all participants in the small group session can reschedule or make up the time in longer or extra sessions.
If we do not receive a 24-hour notice and the other participants are able to have the session, the missed session will not be made up. You will still be responsible for all session material covered or assigned and all fees. There will be no refunds.
13. Cancellation of Courses, Group Coaching or Training (4 or more people, group course, group coaching or business training):
You may cancel your group course registration but non-refundable fees may apply. Once your registration has been accepted, and if an enrollment fee applies, the enrollment fee is not refundable. The training or group course fee is due three (3) weeks before the training or course starts. We reserve the right to cancel courses, group coaching or training due to insufficient enrollment and will refund the full fees (including the enrollment fee) paid by enrollees. For enrollees who request a refund at least 5 business days prior to the first day of the course or training, we will refund the full course, group coaching or training fee. For enrollees who request a refund less than 5 business days prior to the first day of the course, group coaching or training, we will refund 80% of the course, group coaching or training fee. If the course, group coaching or training starts and the enrollee desires to cancel prior to the 5th session or week, we will charge a minimum of 20% of the course, group coaching or training fee or greater based on the prorated cost incurred while the enrollee was enrolled in the course. From the 5th session or week of enrollment, no refunds will be issued. The enrollment fee is not refundable, but can be used towards another course, group coaching session or training within 12 months of your initial registration.
You may substitute your enrollment with another person at any time. If you cannot find a substitute, you are responsible for all fees. Please note third-party courses/training or registration partners have their own policies and procedures (i.e. TESOL Program in partnership with Tri-County Technical College). Please refer to their websites and policies.
14. Missed Appointments:
We value your time and except for emergency situations, you can expect us to be on time for you. We will appreciate the same courtesy. If you need to reschedule, please give us at least a 24-hour notice unless it is a medical emergency. If you must cancel, we will make up the time in longer or extra sessions. There may be a time when we are forced to reschedule as well, but we will let you know at least a week in advance, if possible. In fairness to our clients, we will ask those clients with a history of repeatedly missing or canceling appointments on short notice to seek coaching at another time. Please help us serve you better by keeping scheduled appointments.
15. Confirming Appointments:
It is our belief that a scheduled appointment is like one’s word; meant to be kept. Therefore, we do not call clients to “confirm” scheduled appointments.
By signing the financial policy and procedures the client grants permission for photographs of his or herself to be taken during class or other events at Visions International. The client further agrees for those photographs to be published on the company website, materials, & social media. If you do not agree, you may opt-out by completing or editing your client profile.
17. Peak Hours and Off-Hours Rate
Lessons scheduled from 18:00 EST and in duration after 18:00 EST Monday – Friday and on weekends, will be billed at the peak/off-hours rate.
Updated February 6, 2016. Effective November 23, 2014.